Bank bailout
I think a few points need clarifying.Firstly, is the new mega-bank really going to be called HBOS-Lloyds-TSB? Not exactly catchy, is it? Secondly, along with the other conditions now imposed on the banks are they going to be required to improve their customer service? I think a few targets are in order, such a making the banks answer their phones after no more than three rings, not forcing customers to listen to Stevie Wonder on a loop whilst they are waiting to speak to somebody, not having half the counters closed at lunchtime when everybody wants to go to the bank. There's plenty of room for improvement!
Lina Leaman ● 6032d2 Comments